常見問題

手動和電動輪椅均作為托運行李托運。兩者均屬免費托運行李，不計入免費托運行李限額之內。如果乘客在辦理登記手續過程中需要使用輪椅，在經過國航許可後，輪椅在旅客登機時在登機閘口交運。

電動輪椅在托運時，其包裝應符合下列要求：

• 帶有防漏型電池的輪椅－－確保電池不會發生短路且安全地安裝在輪椅上。
• 裝有非防漏型電池的輪椅－－電池不能安裝在輪椅上，並應帶有保護性包裝。包裝應具有防漏功能，並且用綁紮帶、固定架或支架將其固定於集裝板上或貨艙內。確保電池不會發生短路，並於四周用合適的吸附材料填滿，以吸收任何洩漏液體。
• 包裝上應該標有“BATTERY, WET, WHEELCHAIR”（「輪椅用電池、潮濕」）或“BATTERY, WET, WITH MOBILITY AID”（「代步工具用電池、潮濕」）字樣。並加貼“CORROSIVE”（「腐蝕性」）標籤和“UPWARD”（「向上」）標籤。

如果您在任何一段航程中需要使用輪椅，請在航班啟程前至少24個小時與國航聯絡。如果您需要在機艙中使用輪椅，請在航班啟程前至少36個小時與國航聯絡。請提前兩個小時抵達機場，以預留足夠時間辦理登機手續。請注意，輪椅服務不收取費用。

機下輪椅（WCHR）是指為能夠自行上下飛機，在飛機客艙內能自己行走到座位上，僅在航站樓、停機坪與飛機之間需要協助的旅客提供的輪椅。

申請機下輪椅的旅客，須向國航直屬訂票部門（包括經銷代理人），在規定的時限前提出申請：

• 美國航線，最遲需在航班起飛前48小時提出申請；
• 美國以外的其他國際及地區航線，最遲需在航班起飛前72小時提出申請；
• 國內航線，最遲需在航班起飛前24小時提出申請。

Trained guide dogs or hearing dogs traveling with the vision/ speech/hearing -impaired passengers are allowed into the cabin subject to our consent. For a passenger who needs to travel with a service dog, request must be made at our ticketing office in the city of flight departure no later than 48 hours (included) before flight departure.

We provide wheelchairs for free for passengers completely immobile or with reduced mobility. Our service agent will select the proper wheelchair based on the actual physical condition of the passenger in question.

(1) Wheelchair Ramp: Such wheelchairs are provided at every airport to passengers with reduced mobility for use inside the terminal.

(2) Wheelchair Cabin: Such wheelchairs are provided on all international/regional routes and selected domestic routes to passengers who need a wheelchair to get into the cabin and get to the seat.

(3) Wheelchair Steps: Such wheelchairs are provided to passengers who are unable to ascend/descend the steps. Where the aircraft is not parked by a boarding bridge, we provide lifting/lowering vehicle to help such passengers embark and disembark.

No, you cannot. Your own wheelchair should be carried as checked baggage. It does not count towards your free baggage allowance, which means its carriage is free of charge.