常見問題

如果您的訂票編碼（例如1A2B3C）仍然有效，可以使用網站首頁的「查看訂單」功能提取訂單。 點擊“重發行程資訊/收據郵件”， 透過購票人手機或信箱驗證身份後，可以填寫任意信箱重新取得行程資訊郵件。

完成線上支付後，您的螢幕將出現帶有詳細訂單資訊（包括訂單編碼、航程、價格等資訊）的確認頁面，此時系統後臺將進行出票，您在訂票過程中提供的電子郵箱將會收到確認郵件，內含帶有電子機票號碼的行程單（報銷憑證），電子機票號碼可作為您已經完成網上購票的最終確認憑證。 如果您在24小時內沒有收到含有行程單的郵件，請儘快與國航當地營業部或呼叫中心聯繫，以確定您是否成功購票。

At the time of ticket purchase, if your request is accepted, the reservation system will reply with “Request Accepted”; otherwise, with “Request Rejected”. You don’t need to confirm your request with us again before travel.

Tickets for children (who have attained the age of 2 but are under the age of 12) accompanied by adults during travel and tickets for infants (who are under the age of 2) are available for purchase on our website.

An e-ticket must carry the real name of the passenger and it is not allowed to change to passenger name. Please make sure that you provide the correct passenger name at the time of ticket booking.

It means that yours is a ticket for students studying overseas.

No, you can’t.

One adult can travel with up to 3 children under the age of 5 (not included) or one infant and two children under the age of 5 (not included), or 2 infants (for one of whom an infant ticket must be purchased for). There is no limit on the number of children above the age of 5(included) an adult can travel with.