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Dear passengers,
According to Air China latest capacity plan, the Vancouver -Beijing CA992/998 route will be adjusted from May 19, 2025, through the summer and autumn seasons: 

Start

MAY19. 2025 

ROUTES

FLIGHT

NO

DEPART

Arrival

AIRCRAFT

TYPE

DAYS

YVR-PEK

CA992

13:00

17:05+1

773

Mon

CA998

13:00

15:20+1

Fri

PEK-YVRCA99113:5010:00Mon

CA997

14:30

10:00

Fri

For any inquiries, please contact Air China's customer service hotline at 95583 or reach out to 800-822-8122.Thank you for your understanding and support!

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Dear passengers,
According to Air China latest capacity plan, the Toronto-Beijing CA994/993 route will be lunch from May 20, 2025, through the summer and autumn seasons: 

Start

MAY20. 2025 

ROUTES

FLIGHT

NO

DEPART

Arrival

AIRCRAFT

TYPE

DAYS

YVR-PEK

CA994

16:15

18:15+1

773

Tue/Sat

PEK-YVR

CA993

12:30

13:10

Tue/Sat

For any inquiries, please contact Air China's customer service hotline at 95583 or reach out to 800-822-8122.Thank you for your understanding and support!

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Important 2024-12-29 Notice

Dear Valued Customers,


Due to technical issues, the North America customer service hotline 1-800-882-8122 is temporarily unavailable. We sincerely apologize for any inconvenience this may cause. To ensure your needs are addressed promptly, please contact our international hotline at +86-10-59281511 or +86-10-95583 press 4, then press 3 (If you make this call within Canada, your telecom provider may charge you long-distance fees. Please check with your service provider for details.) for ticketing and other related services.


If you experience high call volumes or longer wait times, we kindly ask for your patience as our agents work to assist you as quickly as possible.


We will release new announcement on our website once the North America customer service hotline is back in service. Thank you for your understanding and support. We remain committed to providing you with excellent service!


North America Customer Service Center

December 28, 2024

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Dear passengers,

        Starting from December 30, 2024, Air China’s flights at Riyadh International Airport in Saudi Arabia will be operated using Terminal 1. The check-in deadline is 60 minutes before the scheduled departure time, and boarding gates will be closed 15 minutes before the scheduled departure time. Please pay attention to the terminal change information and make travel arrangements in advance. If you have any questions, please contact us at+86-10-95583.

Air China Limited

December 26, 2024

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Dear Travelers:

    Air China has now introduced branded fares in economy class on international and regional routes from/to China. We now offer four fare options: Economy Standard, Economy Flex, Economy Comfort, and Economy Latitude. You can choose the most suitable ticket refund and rebooking rules, free checked baggage allowances, and member mileage benefits based on different travel needs.

    Economy Standard does not allow ticket refunds, and rebooking is subject to a fee. Some routes under this brand do not include a free checked baggage allowance.

    Economy Flex allows ticket refunds and rebooking with a fee. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each.

    Economy Comfort allows ticket refunds with a fee and free rebooking. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each. They receive a certain amount of additional non-qualified miles.

    Economy Latitude allows both ticket refunds and rebooking without incurring fees. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each. They receive a higher amount of additional non-qualified miles, with up to an additional 3000 non-qualified miles on long-haul routes.

    The service standards of branded fares may be adjusted based on market conditions. Please refer to the purchased ticket for the final details.

    In the future, Air China will continue to introduce more differentiated services to enrich your travel choices. We look forward to traveling with you.

Air China Limited

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Chers passagers,

        Lors de fraudes fréquentes perpétrées récemment sur Internet ou via les télécommunications, des criminels se sont fait passer pour des employés ou des agents d'Air China par SMS, par téléphone et par d'autres moyens, afin d'escroquer de l'argent à des passagers prétextant des raisons telles que des changements de vol (annulation de vol, retard, dysfonctionnement mécanique), des remboursements de billets, des changements de miles, etc.

        Afin de vous éviter toute perte, veuillez faire preuve de vigilance et vous abstenir de communiquer vos codes de vérification, de télécharger l'application indiquée et de cliquer sur les liens fournis. Vous pouvez vérifier les informations par le biais de canaux officiels tels que le numéro de service clientèle d'Air China 95583, le site Web d'Air China www.airchina.com, l'application Air China, l'applet Air China WeChat/Alipay et veiller à ne pas vous faire berner par des escroqueries.

Air China Limited

25 octobre 2023

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Dear passenger,
       Please note that Chinese passport holders originating from Canada who are transiting through the United States are required to have a U.S. transit visa.  Additionally, you are requested to complete the EVUS registration in advance.
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Dear passenger,
        If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

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Chers passagers,

      Afin d'assurer la sécurité des vols, nous vous rappelons fermement une fois de plus que, conformément aux lois et réglementations pertinentes de l'aviation civile, il est interdit de fumer dans les avions (y compris divers types de cigarettes électroniques). Si vous enfreignez les dispositions pertinentes, les organes de sécurité publique imposeront des avertissements, des amendes et des peines de détention, conformément à la loi de la République populaire de Chine sur les Sanctions pour l'administration de la sécurité publique, à la loi de la République populaire de Chine sur les Cartes d'identité des résidents, ainsi qu'aux règlements de la République populaire de Chine sur la Sécurité de l'aviation civile. Si un crime est commis, la responsabilité pénale fera l'objet d'une enquête conformément au droit pénal de la République populaire de Chine. En cas de perte de propriété d'une unité ou d'un particulier, vous assumerez la responsabilité des dommages conformément à la loi.
      Aidez-nous à conserver ensemble une cabine saine et sûre. Merci de votre collaboration !

Air China Limited

Le 25 novembre 2020

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