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News

Dear passengers,
According to Air China latest capacity plan, the Vancouver -Beijing CA992/998 route will be adjusted from May 19, 2025, through the summer and autumn seasons: 

Start

MAY19. 2025 

ROUTES

FLIGHT

NO

DEPART

Arrival

AIRCRAFT

TYPE

DAYS

YVR-PEK

CA992

13:00

17:05+1

773

Mon

CA998

13:00

15:20+1

Fri

PEK-YVRCA99113:5010:00Mon

CA997

14:30

10:00

Fri

For any inquiries, please contact Air China's customer service hotline at 95583 or reach out to 800-822-8122.Thank you for your understanding and support!

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Dear passengers,
According to Air China latest capacity plan, the Toronto-Beijing CA994/993 route will be lunch from May 20, 2025, through the summer and autumn seasons: 

Start

MAY20. 2025 

ROUTES

FLIGHT

NO

DEPART

Arrival

AIRCRAFT

TYPE

DAYS

YVR-PEK

CA994

16:15

18:15+1

773

Tue/Sat

PEK-YVR

CA993

12:30

13:10

Tue/Sat

For any inquiries, please contact Air China's customer service hotline at 95583 or reach out to 800-822-8122.Thank you for your understanding and support!

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Important 2024-12-29 Notice

Dear Valued Customers,


Due to technical issues, the North America customer service hotline 1-800-882-8122 is temporarily unavailable. We sincerely apologize for any inconvenience this may cause. To ensure your needs are addressed promptly, please contact our international hotline at +86-10-59281511 or +86-10-95583 press 4, then press 3 (If you make this call within Canada, your telecom provider may charge you long-distance fees. Please check with your service provider for details.) for ticketing and other related services.


If you experience high call volumes or longer wait times, we kindly ask for your patience as our agents work to assist you as quickly as possible.


We will release new announcement on our website once the North America customer service hotline is back in service. Thank you for your understanding and support. We remain committed to providing you with excellent service!


North America Customer Service Center

December 28, 2024

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Dear passengers,

        Starting from December 30, 2024, Air China’s flights at Riyadh International Airport in Saudi Arabia will be operated using Terminal 1. The check-in deadline is 60 minutes before the scheduled departure time, and boarding gates will be closed 15 minutes before the scheduled departure time. Please pay attention to the terminal change information and make travel arrangements in advance. If you have any questions, please contact us at+86-10-95583.

Air China Limited

December 26, 2024

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Dear Travelers:

    Air China has now introduced branded fares in economy class on international and regional routes from/to China. We now offer four fare options: Economy Standard, Economy Flex, Economy Comfort, and Economy Latitude. You can choose the most suitable ticket refund and rebooking rules, free checked baggage allowances, and member mileage benefits based on different travel needs.

    Economy Standard does not allow ticket refunds, and rebooking is subject to a fee. Some routes under this brand do not include a free checked baggage allowance.

    Economy Flex allows ticket refunds and rebooking with a fee. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each.

    Economy Comfort allows ticket refunds with a fee and free rebooking. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each. They receive a certain amount of additional non-qualified miles.

    Economy Latitude allows both ticket refunds and rebooking without incurring fees. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each. They receive a higher amount of additional non-qualified miles, with up to an additional 3000 non-qualified miles on long-haul routes.

    The service standards of branded fares may be adjusted based on market conditions. Please refer to the purchased ticket for the final details.

    In the future, Air China will continue to introduce more differentiated services to enrich your travel choices. We look forward to traveling with you.

Air China Limited

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Dear passengers

        In the frequent Internet or telecommunication frauds recently, criminals have been impersonating Air China staff or Air China agents by SMS, phone calls, and other means to defraud passengers of money with the reasons such as flight changes (such as flight cancellation, delay, mechanical malfunction), ticket refunds, mileage changes, etc.

        In order to avoid any loss to you, please be vigilant and refrain from actions such as providing verification codes, downloading the app, and clicking the provided links. You can verify information through formal channels such as Air China customer service number 95583, Air China website www.airchina.com, Air China app, Air China WeChat/Alipay applet, and be careful not to fall for scams.

Air China Limited

October 25, 2023

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Dear passenger,
       Please note that Chinese passport holders originating from Canada who are transiting through the United States are required to have a U.S. transit visa.  Additionally, you are requested to complete the EVUS registration in advance.
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Dear passenger,
        If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

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Dear passengers,

Dalian Airlines Co. Ltd (Dalian Airlines) is a subsidiary of Air China. It is a state owned holding company,jointly established by Air China Limitedand Dalian Baoshui Zhengtong Co. Dalian Airlines began operatingon December 31, 2011, and uses the same flight code,"CA", and logo as Air China.

To facilitate your easy selection of flight services operated by Dalian Airlines, we hereby announce that the specific flight will be transported by Dalian airlines since October29, 2023:

Flight Number

Route

Stopover

CA1551

BeijingShoudu - Huangshan


CA1552

Huangshan - BeijingShoudu


CA1917

BeijingShoudu - Liuzhou


CA1918

Liuzhou - BeijingShoudu


CA1951

BeijingShoudu - Liuzhou


CA1952

Liuzhou - BeijingShoudu


CA1831

BeijingShoudu - Xiamen


CA1832

Xiamen - BeijingShoudu


CA1827

BeijingShoudu - Ganzhou


CA1828

Ganzhou - BeijingShoudu


CA1225

BeijingShoudu -Xian


CA1226

Xian - BeijingShoudu


CA1311

BeijingShoudu - Nanning


CA1312

Nanning - BeijingShoudu


CA1335

BeijingShoudu - Nanning


CA1336

Nanning - BeijingShoudu


CA1941

BeijingShoudu - Guilin


CA1942

Guilin - BeijingShoudu


CA1389

BeijingShoudu - Changsha


CA1390

Changsha - BeijingShoudu


CA1971

BeijingShoudu - Changsha


CA1972

Changsha - BeijingShoudu


CA8901/CA8903/CA8905/CA8907/

CA8909/CA8991/ CA1606

Dalian - BeijingShoudu


CA8902/CA8904/CA8906/CA8908/

CA8910/CA8992/CA1605

BeijingShoudu - Dalian


CA8687/CA8369

Dalian - BeijingDaxing


CA8688/CA8370

BeijingDaxing - Dalian


CA8911

Dalian - ShanghaiPudong


CA8912

ShanghaiPudong - Dalian


CA8971

Dalian - Chengdu


CA8972

Chengdu - Dalian


CA4031

Chengdu - Wuhan


CA4032

Wuhan - Chengdu


CA8925/CA8927

Dalian - ChengduTianfu


CA8926/CA8928

ChengduTianfu - Dalian


CA8955

Dalian - Hangzhou


CA8956

Hangzhou - Dalian


CA8949

Dalian - Haikou


CA8950

Haikou - Dalian


CA8975

Dalian - Yichang


CA8975

Yichang - Guiyang


CA8975

Dalian - Guiyang

Yichang

CA8976

Guiyang - Yichang


CA8976

Yichang - Dalian


CA8976

Guiyang - Dalian

Yichang

CA8961

Dalian - Jinan


CA8961

Jinan - Changsha


CA8961

Dalian - Changsha

Jinan

CA8962

Changsha - Jinan


CA8962

Jinan - Dalian


CA8962

Changsha - Dalian

Jinan

CA8937

Dalian - Shiyan


CA8937

Shiyan - Kunming


CA8937

Dalian - Kunming

Shiyan

CA8938

Kunming - Shiyan


CA8938

Shiyan - Dalian


CA8938

Kunming - Dalian

Shiyan

Note:Actual flight times may vary according to flight conditions on the day of your Flight. Please reconfirm the actual flight schedule on the day of departure.


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Dear Passengers:


According to the latest announcement issued by Embassy of the People's Republicof China in Canada , starting from0:00 on April 29, 2023 (flight departure time), travelers who take a flight to China can replace the nucleic acid test with an antigen self-test within 48 hours before boarding. The airlines do not need to check the test certificate before boarding. 


Guide on Epidemic Prevention and Control Measures

For China-bound Travelers


1.Pre-boarding Test

All China-bound travelers will need to take antigen self-test or nucleic acid test for COVID-19 within 48 hours before boarding, and can only travel to China when the test result is negative or after it turns from positive to negative. 

2. Health Declaration to China Customs

Travelers are required to declare the negative test result to China Customs by filling the Health Declaration Form on the WeChat miniprogram of China Customs, or at https://htdecl.chinaport.gov.cn, or via the China Customs APP.

3. Boarding Check

Airlines do not need to check the result of the antigen self-test or nucleic acid test before boarding.

4. Self-protection on the Aircraft

Travelers are required to comply with airlines' epidemic prevention requirements and suggested to take good personal protection to reduce the risk of infection.

5. Inspection upon Entry

Travelers can go through customs with health declaration results, and China Customs may take tests according to a certain proportion. If travelers pass the health declaration and entry inspection, no further requirements will be imposed. Travelers with abnormal health declarations or symptoms such as fever need to cooperate with the customs in epidemiological investigations, medical investigations, etc., and accept the tests of relevant infectious diseases.

6. After-entry Epidemic Prevention and Control

After entry into China, travelers need to strictly abide by the epidemic prevention and control requirements of the staying area.


Thank you for your understanding and cooperation.

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Dear passengers,

      In order to ensure flight safety, we once again strongly remind you that in accordance with relevant laws and regulations of civil aviation, smoking (including various types of electronic cigarettes) is prohibited on the aircraft. If you violate relevant provisions, public security organs will impose warnings, fines and detention penalties in accordance with the Law of the People's Republic of China on Penalties for Administration of Public Security and the Law of the People's Republic of China on Resident Identity Cards and the Regulations of the People's Republic of China on Safety and Security of Civil Aviation. In the event of a crime being constituted, criminal responsibility shall be investigated in accordance with the Criminal Law of the People’s Republic of China; in the event that property losses of a unit or an individual are caused, you shall assume liability for the damages in accordance with the law.
      Help us keep a safe, healthy cabin together. Thank you for your cooperation!

Air China Limited

November 25, 2020

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