Novedades y noticias

Air China officially joined the USTOA (United States Tour Operators Association) as an Associate Member on March 17, marking an important step in expanding its presence within the North American leisure travel market.

By joining USTOA, Air China gains access to a network of leading tour operators and industry partners, enabling closer collaboration on product development, distribution, and market promotion. This milestone reflects Air China’s commitment to strengthening partnerships, enhancing brand visibility, and supporting the growth of inbound travel to China.

Looking ahead, Air China will actively engage with USTOA members through industry events and cooperative initiatives, with a focus on driving traffic, improving customer experience, and contributing to the recovery and long-term growth of China–North America trave.

Air China North America proudly accepted the 2025 Best Airline in China award from executives of Global Traveler, marking its second consecutive win in the reader-voted GT Tested Reader Survey Awards.

This back-to-back recognition highlights Air China’s ongoing commitment to excellence—from its award-winning in-flight service and customer-focused ground experience to continuous innovations that make travel safer, smoother, and more comfortable.

With a strong global network, Air China continues to connect North America with key gateways across China and beyond, delivering seamless and reliable travel experiences for millions of passengers.

Estimados pasajeros:

Aviso importante sobre el transporte de baterías externas a bordo

De acuerdo con las disposiciones de la Administración de Aviación Civil de China (CAAC), con el fin de garantizar la seguridad de todos los vuelos, les informamos de que, a partir del 28 de junio de 2025, no estará permitido transportar baterías externas (power banks) a bordo de vuelos nacionales en China si se presenta alguna de las siguientes condiciones: la batería no cuenta con el marcado de Certificación Obligatoria China (CCC), el marcado CCC no es legible o visible, o si la batería pertenece a modelos o lotes retirados del mercado.

Le rogamos verificar antes de su viaje que las baterías externas que lleve consigo cumplan con los requisitos establecidos. La información sobre los productos retirados del mercado puede consultarse en el sitio oficial del “Centro Técnico de Retirada de Productos Defectuosos” de la Administración Estatal para la Regulación del Mercado:https://www.samrdprc.org.cn/xfpzh/xfpgnzh/, en la sección “Retirada de productos de consumo” (solo disponible en chino). Agradecemos su comprensión y cooperación.

Anexo: Marcado CCC

Air China Limited

4 de julio de 2025

Dear passenger,

Hello! Starting from October 12, 2025, the European Union has been progressively implementing the new Entry/Exit System (EES) to register third-country nationals for short-term stays. The EES System will come into full operation in April 2026. To ensure seamless travel throughout Europe, we have compiled pertinent guidelines for your reference.

I. Applicable Countries for EES

Currently, the EES system has came into use in 29 European countries, namely Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. Cyprus and Ireland have not yet implemented the EES, and passenger passports are still manually stamped for inspection.

II. Eligible Personnel and Stay Requirements for EES

(I) Applicable Personnel: All third-country nationals (i.e., travelers not holding citizenship of an EU member state, or of Iceland, Liechtenstein, Norway, or Switzerland) who are either visa-exempt or require a visa, and are permitted to stay in the Schengen Area for short-term visits of up to 90 days within a 180-day period.

(II) Definition of Stay: Short stay stay means up to 90-day stay within any 180-day period. This period is calculated as a single period for all the European countries using the EES.

III. EES System Operation Procedures

(1) Initial Entry: Upon first arrival at a border crossing point equipped with the EES, you will be required to provide personal data, including information in travel documents (such as name, date of birth, etc.), facial image and fingerprints (biometric data), dates and locations of entry into or exit from European countries, and information on denied entry (where applicable). The EES electronic registration system will capture your facial image and/or scan your fingerprints. This information will be recorded in a digital file.

(II) Subsequent Travels: As the photo of your face and/or fingerprints have been registered in the EES system, the EES electronic registration system will only need to verify your fingerprints and photo during subsequent travels.

IV. Impact of the EES System on Travel and Customs Clearance Guidelines

(I) Non-EU/Non-Schengen Nationals: At the external borders of the Schengen Area, border authorities will collect information regarding your identity and travel documents, along with biometric data (including facial image and fingerprints). Your entry and exit data will be electronically recorded in the EES to replace the stamps in your passport. During the initial phase of the EES system implementation, to ensure the accuracy of passenger information, the Border Management Agency requires travelers to undergo secondary manual verification at the counter after completing electronic registration via EES. Consequently, the queuing time at border checkpoints will be significantly longer than usual.

(II) EU/Schengen Nationals or Residence Permit Holders: May utilize the EasyPASS channel, while long-term visa holders may proceed directly to border control counters.

(III) Connecting Flight Advisory: During connecting flight transfers, you may be required to undergo border inspection and/or security screening. When booking connecting flights, please ensure sufficient layover time. During transit, promptly proceed through border control and security screening to avoid delays in subsequent travel segments.

V. EU ETIAS System Forecasts

In addition to the Entry/Exit System (EES), the European Travel Information and Authorization System (ETIAS) will also be implemented shortly. Starting from late 2026, visa-exempt non-EU nationals (such as citizens from the United States, Canada, Australia, and Japan) will be required to obtain ETIAS authorization (European Travel Information and Authorization System) prior to entering the Schengen Area. Details will be announced as the launch date approaches. Please pay attention to official EU notifications.

VI. Additional Information Inquiry Channels

For complete details and the latest updates on the EES system, please visit the official website of the European Union:

Have a pleasant trip!

Air China Limited

March 2026

Dear passengers,

According to the notice from the National Immigration Administration of China, starting November 20, 2025, foreign travelers can fill out their entry information online through channels such as the government website of the National Immigration Administration, the government service platform, the "Immigration Bureau 12367" app, WeChat (Alipay) app, and mobile scanning of the entry card QR code. If online submission is not feasible, travelers can complete the form online by mobile phone code scanning or using smart devices at the immigration checkpoint upon arrival in China, or alternatively fill out physical entry cards for foreigners

Foreigners who fall into the following seven categories are exempt from filling out the form: those holding a Permanent Residence Permit for Foreigners of the People's Republic of China, those with a Mainland Travel Permit for Hong Kong and Macao Residents (non- Mainland China citizenship), those with a group visa or eligible for group visa exemption, those making a 24-hour direct transit without leaving the designated port area, those entering or exiting by cruise ship and returning on the same cruise, those entering via the fast-track channel, and foreign crew members of inbound and outbound transportation vehicles.

To enhance your entry clearance efficiency, we recommend you to complete the for in advance via online channels. Go to https://s.nia.gov.cn/ArrivalCardFillingPC/ or scan the QR code below for submission. Thank you for your understanding and cooperation.

Air China

November 19, 2025

Estimados pasajeros:

        Recientemente, en los frecuentes fraudes por Internet o telecomunicaciones, los delincuentes han estado suplantando al personal o a los agentes de Air China mediante SMS, llamadas telefónicas y otros medios para estafar dinero a los pasajeros por motivos como cambios en los vuelos (por cancelación de vuelos, retrasos o fallos mecánicos, por ejemplo), reembolsos de billetes, cambios en las millas, etc.

        Con el fin de evitarle perjuicios, le rogamos que se mantenga alerta y se abstenga de proporcionar códigos de verificación, descargar aplicaciones y hacer clic en los enlaces proporcionados. Puede verificar cualquier información a través de los canales oficiales de Air China, como el número de atención al cliente 95583, el sitio web www.airchina.com, la aplicación de Air China y la cuenta en WeChat de Air China/el applet de Alipay. Proceda con cautela para evitar ser víctima de una estafa.

Air China Limited

25 de octubre de 2023