Guardian verification
1.You are attempting to log into a minor account. You must receive permission from a guardian, or a guardian must perform this operation.
2.Please enter the guardian's membership card number and password to verify guardian identity.
2.Please enter the guardian's membership card number and password to verify guardian identity.
Call Center
| Region | Contact | Service Hours |
| Americas | 0018008828122 |
Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
| China |
+86-10-95583 +86-10-59281588 |
|
| Europe （Chinese/English/German/Spanish/French/Italian/Russian） |
Tel：+80086100999 （Provide Chinese,English,German,French,Italian service） Tel：+34800000099（Free to call this number in Spain,provide Spanish service） Tel：+8 8001006968 (Free to call this number in Russia,provide Russian service) Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline. E-mail address：ca-europe@airchina.com |
Chinese,German,Spanish ,French,Italian and Russian service time: Monday to Sunday:06:00-22:00(GMT)； English service time： 24 hours a day, seven days a week |
| Japan |
TEL: 0570-0-95583 FAX: 03-3501-1801 （Only in Japan） |
Japanese service time: Monday–Sunday 09:00–01:00 (Japan Time) English service time: 24 hours a day, seven days a week |
| Korea | TEL：+800-86-100-999 | 09:00 - 18:00 7days a week |
| Australia | TEL：1800-860-999 （Only in Australia） |
10:30 - 20:00 7days a week |
| Singapore |
800 86 100 999 (International number) To dial an international number using a Singapore operator, you need to dial the international dialing prefixes first. For details, please consult the relevant telecommunications company. |
08:30 - 18:00 7days a week |
| Hong Kong,China | 00680086100999（Only for Hong Kong communications services) |
Monday - Sunday: 08:30-18:00 |
| Manila | TEL：+800-86-100-999 |
08:30-18:00 7days a week |
| The United Arab Emirates | TEL：+800035704517 |
08:30-18:00 7days a week |
| India | TEL：+8000501566 |
08:30-18:00 7days a week |
Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline.
Members hotline
| Region | Contact | Service Hours |
| Members hotline |
Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: ffp@airchina.com E-mail for VIP Card members: ffpvip@airchina.com Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com |
24 hours a day, seven days a week |
