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Recruitment Information



Air China Limited North America

Cargo Service Representative – Miami (MIA)

  • Job Type: Full-Time
  • Location: Miami International Airport (MIA)
  • Salary: $23.00–$28.00/hour
  • Job Schedule: 09:00–17:30 (rotating shifts, including weekends and evenings based on flight schedule)

MUST HAVE (Non-Negotiable Requirements)

    Before applying, please confirm you have:

  • Valid U.S. work authorization (NO visa sponsorship available)
  • Fluent English speaking ability (daily customer interactions)
  • Ability to work rotating shifts (early mornings, evenings, weekends)
  • Access to reliable transportation to MIA Airport (on-site work, no remote)
  • High school diploma or Associate's degree minimum

    • If you cannot meet ALL of the above, please do not apply.

Job Summary:

As a Cargo Service Representative, you are the critical link between our customers and flight operations at Miami International Airport. In this fast-paced, customer-facing role, you will monitor real-time cargo shipments, resolve issues under tight deadlines, and maintain accurate documentation.

Expected pay rate: $23.00–$28.00/hour (depending on experience and qualifications)

Key Responsibilities:

    1. Shipment Tracking & Communication

  • Monitor real-time cargo status in tracking systems
  • Proactively notify customers of status updates via phone, email, or SMS
  • Respond to customer inquiries daily, often with urgency

    • 2. Issue Resolution & Problem Solving

  • Handle and resolve cargo-related issues (delays, damages, customs hold-ups) quickly
  • Investigate discrepancies between manifest and actual cargo
  • Escalate complex issues to management when needed

    • 3. Documentation & Compliance

  • Maintain accurate records of all inbound and outbound shipments
  • Ensure all cargo documentation meets airline and customs compliance
  • Prepare daily reports and participate in audits (100% accuracy expected)
  • Input data into multiple systems with attention to detail

    • 4. Customer Service Excellence

  • Respond to customer complaints with solutions, not just acknowledgments
  • Handle billing inquiries and payment issues
  • Provide updates on damaged or delayed shipments with empathy and professionalism
  • Represent Air China positively to customers and external partners

    • 5. Flight Operations Support

  • Coordinate with ground operations to ensure timely cargo loading/unloading
  • Monitor flight schedules and adjust priorities based on departures
  • Monitor flight schedules and adjust priorities based on departures

Required Qualifications

  • Associate Degree in Business, Logistics, Supply Chain, or equivalent professional experience
    Alternative: 2+ years in airline/cargo operations, customer service in transportation, or logistics coordination
  • FLUENT English (verbal and written):Must be comfortable speaking with customers and vendors daily
  • Proficiency with Microsoft Office (Excel especially important for data entry)
  • Valid U.S. work authorization without future sponsorship requirements
  • Ability to work rotating shifts including late-night or overnight shifts
  • Must be on-site: No remote work; daily presence at MIA required
  • Strong attention to detail: Cargo operation errors can lead to serious safety issues

Preferred Qualifications

  • Bachelor's Degree in Business, Logistics, Supply Chain, or Operations
  • Bilingual preferred: English + Mandarin Chinese OR English + Spanish
  • 1+ years of experience in:
    Air cargo operations / cargo handling
    Customs clearance / international logistics
    Airline ground operations
  • Customer service experience in high-volume, time-sensitive environments
  • Basic knowledge of import/export regulations

Benefits Package：

  • 401(k) Retirement Plan
  • Health Insurance
  • Paid Time Off including vacation, sick days and holidays
  • Career Development
  • Recognition Program: employee recognition awards on a regular basis
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Station Service Representative- IAD

A. Position: Station Service Representative

  • Location: Washington Dulles Airport (IAD)
  • Job Type: Full-Time

B. Job Description/Responsibilities:

Your expected pay rate is $22.00/hour. Actual pay rate will be determined based on individual’s skills, experience and other relevant qualifications. Employee working night shifts will receive a higher hourly rate (additional $3.00/hour) plus overtime at an enhanced rate.

  • Provide passenger service support, including assisting with booking changes and updates, and guiding passengers on required travel documents while ensuring compliance with travel regulations;
  • Handle passenger inquiries and complaints in a professional manner, offering effective and timely resolutions to enhance customer experience;
  • Oversee and support the daily operations of airport ground handling agents, ensuring procedures are properly followed and services are delivered efficiently;
  • Monitor on-site operations to ensure compliance with safety standards, service quality requirements, and smooth overall performance;
  • Respond promptly to on-site issues and coordinate solutions to maintain operational stability;
  • Maintain effective communication with government authorities, airport stakeholders, ground handlers, and headquarters;
  • Perform other duties as assigned.

C. Requirements:

  • Associate Degree required, Bachelor's Degree or above preferred
  • Good communication skills in English, Mandarin Chinese preferred
  • Excellent customer service skills and strong decision-making skills
  • Ability to work independently as well as collaboratively
  • Proficiency in Microsoft Office (Word, Excel and PowerPoint)
  • Morning/evening shifts & weekend/holiday shifts required
  • Must be legally authorized to work in the United States without future sponsorship
  • Previous experience working in airport stations preferred

D. Benefits:

  • Competitive salary and bonus
  • Night shift subsidy
  • 100% company paid medical, dental and vision insurance
  • 401k options & 401k match
  • Travel benefits
  • Paid vacation, paid holidays & sick leaves
  • Career advancement

E. To apply:

*AIR CHINA LIMITED is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.

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