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Air China Limited North America
Cargo Service Representative – Miami (MIA)
Station Service Representative- IAD
Sales Representative
Customer Service Specialist
Cargo Service Representative – Miami (MIA)
- Job Type: Full-Time
- Location: Miami International Airport (MIA)
- Salary: $23.00–$28.00/hour
- Job Schedule: 09:00–17:30 (rotating shifts, including weekends and evenings based on flight schedule)
MUST HAVE (Non-Negotiable Requirements)
- Valid U.S. work authorization (NO visa sponsorship available)
- Fluent English speaking ability (daily customer interactions)
- Ability to work rotating shifts (early mornings, evenings, weekends)
- Access to reliable transportation to MIA Airport (on-site work, no remote)
- High school diploma or Associate's degree minimum
Before applying, please confirm you have:
If you cannot meet ALL of the above, please do not apply.
Job Summary:
As a Cargo Service Representative, you are the critical link between our customers and flight operations at Miami International Airport. In this fast-paced, customer-facing role, you will monitor real-time cargo shipments, resolve issues under tight deadlines, and maintain accurate documentation.
Expected pay rate: $23.00–$28.00/hour (depending on experience and qualifications)
Key Responsibilities:
- Monitor real-time cargo status in tracking systems
- Proactively notify customers of status updates via phone, email, or SMS
- Respond to customer inquiries daily, often with urgency
- Handle and resolve cargo-related issues (delays, damages, customs hold-ups) quickly
- Investigate discrepancies between manifest and actual cargo
- Escalate complex issues to management when needed
- Maintain accurate records of all inbound and outbound shipments
- Ensure all cargo documentation meets airline and customs compliance
- Prepare daily reports and participate in audits (100% accuracy expected)
- Input data into multiple systems with attention to detail
- Respond to customer complaints with solutions, not just acknowledgments
- Handle billing inquiries and payment issues
- Provide updates on damaged or delayed shipments with empathy and professionalism
- Represent Air China positively to customers and external partners
- Coordinate with ground operations to ensure timely cargo loading/unloading
- Monitor flight schedules and adjust priorities based on departures
- Monitor flight schedules and adjust priorities based on departures
1. Shipment Tracking & Communication
2. Issue Resolution & Problem Solving
3. Documentation & Compliance
4. Customer Service Excellence
5. Flight Operations Support
Required Qualifications
- Associate Degree in Business, Logistics, Supply Chain, or equivalent professional experience
Alternative: 2+ years in airline/cargo operations, customer service in transportation, or logistics coordination - FLUENT English (verbal and written):Must be comfortable speaking with customers and vendors daily
- Proficiency with Microsoft Office (Excel especially important for data entry)
- Valid U.S. work authorization without future sponsorship requirements
- Ability to work rotating shifts including late-night or overnight shifts
- Must be on-site: No remote work; daily presence at MIA required
- Strong attention to detail: Cargo operation errors can lead to serious safety issues
Preferred Qualifications
- Bachelor's Degree in Business, Logistics, Supply Chain, or Operations
- Bilingual preferred: English + Mandarin Chinese OR English + Spanish
- 1+ years of experience in:
Air cargo operations / cargo handling
Customs clearance / international logistics
Airline ground operations - Customer service experience in high-volume, time-sensitive environments
- Basic knowledge of import/export regulations
Benefits Package：
- 401(k) Retirement Plan
- Health Insurance
- Paid Time Off including vacation, sick days and holidays
- Career Development
- Recognition Program: employee recognition awards on a regular basis
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Station Service Representative- IAD
A. Position: Station Service Representative
- Location: Washington Dulles Airport (IAD)
- Job Type: Full-Time
B. Job Description/Responsibilities:
Your expected pay rate is $22.00/hour. Actual pay rate will be determined based on individual’s skills, experience and other relevant qualifications. Employee working night shifts will receive a higher hourly rate (additional $3.00/hour) plus overtime at an enhanced rate.
- Provide passenger service support, including assisting with booking changes and updates, and guiding passengers on required travel documents while ensuring compliance with travel regulations;
- Handle passenger inquiries and complaints in a professional manner, offering effective and timely resolutions to enhance customer experience;
- Oversee and support the daily operations of airport ground handling agents, ensuring procedures are properly followed and services are delivered efficiently;
- Monitor on-site operations to ensure compliance with safety standards, service quality requirements, and smooth overall performance;
- Respond promptly to on-site issues and coordinate solutions to maintain operational stability;
- Maintain effective communication with government authorities, airport stakeholders, ground handlers, and headquarters;
- Perform other duties as assigned.
C. Requirements:
- Associate Degree required, Bachelor's Degree or above preferred
- Good communication skills in English, Mandarin Chinese preferred
- Excellent customer service skills and strong decision-making skills
- Ability to work independently as well as collaboratively
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Morning/evening shifts & weekend/holiday shifts required
- Must be legally authorized to work in the United States without future sponsorship
- Previous experience working in airport stations preferred
D. Benefits:
- Competitive salary and bonus
- Night shift subsidy
- 100% company paid medical, dental and vision insurance
- 401k options & 401k match
- Travel benefits
- Paid vacation, paid holidays & sick leaves
- Career advancement
E. To apply:
- Please send your resumes to hr@airchina.us
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Sales Representative
A. Position: Sales Representative
- Location: 909 N Pacific Coast Highway, Ste 650, El Segundo, CA 90245
- Job Type: Full-time
- Start from $26.00/hour
B. Job Description / Responsibilities:
Your expected pay rate starts at $26.00/hour. The actual pay rate will be determined based on the individual’s skills, experience, and other relevant qualifications.
- Prospect and develop new business opportunities for passenger services
- Promote airline products and support local market growth
- Monitor and consolidate sales data on a regular basis
- Prepare sales reports and conduct basic analysis to support business decisions
- Coordinate with internal teams on pre-sales, contract processing, and post-sales activities
- Ensure smooth communication and execution across departments
- Maintain strong relationships with partners across all sales channels
- Support ongoing collaboration with travel agencies and corporate clients
- Assist with product development initiatives and market research
- Support product optimization based on customer needs and market trend
1. Sales Development
2. Sales Data
3. Coordination
4. Relationship Management
5. 5.Product Support
C. Qualifications:
- Bachelor’s degree or above preferred, preferably in Business, Marketing, or related fields
- Previous experience in the airline, travel, or hospitality industry is preferred
- Strong verbal and written communication skills in both English and Chinese are required
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as mainstream AI tools and technologies
- Strong interpersonal skills with a customer-service-oriented mindset
- Detail-oriented, adaptable, and capable of solving problems in a fast-paced environmen
- Team player with strong organizational and communication skills
- Must be legally authorized to work in the United States without current or future visa sponsorship
D. Benefits:
- Competitive compensation and performance-based bonuses
- 100% company-paid medical, dental, and vision insurance
- Voluntary life, critical illness, and accident insurance
- 401(k) retirement plan
- Air travel benefits
- Paid vacation, holidays, and sick leave
- Career development and advancement opportunities
E. To Apply:
- Please send your resume to hr@airchina.us
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Customer Service Specialist
A. Position: Customer Service Specialist
- Job Type: Full-time
- Start at $23.00/hour
- ?Location: El Segundo, CA
B. Job Description/Responsibilities:
- Provide professional ticketing support to corporate clients and key agents via phone and email, accurately identifying customer needs and uncovering business growth opportunities.
- Analyze sales, customer behavior, and campaign performance data to identify growth opportunities, customer insights, and conversion barriers; transform insights into marketing initiatives and optimization plans.
- Monitor and evaluate the effectiveness of marketing campaigns and promotions; prepare regular performance reports, dashboards, and presentation materials for management review.
C. Job Requirements:
- Bachelor’s degree or above required; fluency in both English and Mandarin (spoken and written) is required.
- Strong marketing mindset with solid analytical skills; able to connect data insights to business growth, campaign optimization, and revenue impact.
- Proficient in using analytical and productivity tools (including but not limited to Microsoft Office applications, data analysis tools, and AI-powered productivity solutions) to conduct analysis, identify opportunities, and develop marketing strategies.
- Strong communication, collaboration, and organizational skills, with the ability to work cross-functionally in a fast-paced environment.
- Detail-oriented, proactive, and capable of multitasking while maintaining high standards of execution.
- Prior experience in customer service, marketing, market analysis, sales support, or related fields is a plus.
- Must be legally authorized to work in the United States without current or future visa sponsorship.
D. Employee Benefits:
- Competitive salary, performance-based bonuses, and career advancement opportunities
- 100% company-paid medical, dental, and vision insurance
- Voluntary life, critical illness, and accident insurance
- 401(k) retirement plan options
- Travel benefits
- Paid vacation, holidays, and sick leave
E. Application Process:
- Please send your resumes to hrhr@airchina.us
F. Interview Considerations:
- Qualified candidates will be invited to participate in interviews and written assessments in both English and Mandarin to evaluate language proficiency and role fit.
