TEST

  1. Ticket change could involve flight, date, class, route and validity period.

  2. If no portion of the ticket has been used, the fare will be calculated again based on the tariffs of the day on which you want to have your ticket changed. If the ticket has been partially used, the fare will be calculated again based on the tariffs of the original day of ticket purchase.

  3. When your ticket is changed, the fare will be calculated again. If the fare of the ticket that has already reflected the change(s) is not the same as that of the original ticket, both the fare difference and the ticket change handling fee will be collected. In the case of a ticket that involves an Air China “domestic+ international” connection, ticket change (including the change to only the domestic segment in China) could result in a change to the fare of the whole journey. You shall pay both the ticket change handling fee and the difference between the new fare and the original fare.

  4. The change handling fee incurred when the change is made before the scheduled flight departure time is different from that incurred when the change is made after the scheduled flight departure time. If you only cancel your travel and do not decide on a new date of travel and a specific flight before flight departure but instead choose to complete the ticket change formalities after flight departure, then the collection of ticket change handling fee is subject to the after-departure rules.

  5. Any change must be made within the validity period of the ticket.

  6. If different ticket change rules exist in your entire journey (examples: in a round-trip journey, the rules applicable to the outbound flight are different from those applicable to the return flight; or in the case of a connection, the ticket change rules differ according to flight segments), when you request ticket change, the following rules apply:

    (1) If only one flight segment is to be changed, the rules of that specific flight segment apply.

    (2) If different flight segments are to be changed, the most stringent rules of whichever of the flight segments apply to the whole journey.

  7. The discounted fare displayed is applicable only when a new purchase is being made. (the fare difference between normal fare and discounted fare is collected whenever a rebooking is made.)

  1. To request refund on tickets purchased on our website, please head to the website for “Booking Management” →”Online Refund”.

  2. When a ticket (including ticket that has been changed) contains a fare based on which the ticket is non-refundable, no matter whether or not the ticket has been used, all fees that have been collected by Air China (including fuel surcharges) will not be refunded.

  3. For a domestic ticket all the flight segments of which are within China (Hong Kong/Macau/Taiwan excluded) and which is sold through this website, the total amount of refund handling fee is the sum of the refund fees of different flight segments.

  4. If a ticket has been partially used, the one way fare of the flight segments already flown needs to be recalculated (including the fare, taxes and fees). The recalculated one way fare of the flown flight segments and the refund handling fee are deducted from the fare paid for the original ticket; if the difference is positive, the balance can be refunded. If the recalculated fare of the flown flight segments (including the fare, taxes and fees) is higher than the fare already paid for the original ticket (including fare and taxes and fees), no refund will be made.

  5. The refund handling fee incurred before the scheduled flight departure time could be different from that incurred after the scheduled flight departure time. If you only cancel your seat but do not complete the refund formalities before flight departure but instead choose to complete the refund formalities after flight departure, then the collection of ticket change handling fee is subject to the after-departure rules.

  6. The ticket change handling fee already collected by Air China will not be refunded.