Transit Accommodation

Service name and description

Passengers who meet transit accommodation conditions may have the opportunity to enjoy the transit accommodation services provided by Air China, which include one-night accommodation and breakfast in the hotel located in the transit city, as well as hotel-airport transportation.

Cities (airports) where transit accommodation is provided: Beijing (Capital), Chengdu (Shuangliu), Chengdu (Tianfu), Shanghai, Hangzhou, Tianjin, Chongqing, Wenzhou, and Wuhan. (Due to the impact from the epidemic, hotel cooperation and other factors, the cities (airports) where the service is available may be adjusted at any time. For details, please refer to the actual services provided by the system during booking.)

In Shanghai, free transportation is only available between Pudong International Airport and the transit hotel. Passengers transferring at Hongqiao International Airport must make their own travel arrangements.

Passengers must transfer at one of the above locations and meet the Air China transit accommodation terms and conditions to be eligible for this service.

Terms and conditions

1.Transit time

（1）Overnight layovers (flights where the arrival time of the inbound flight segment and the departure time of the outbound flight segment is on different days): For domestic–domestic flight connections, the layover duration must be between 6 and 24 hours; for domestic–international (regional), international (regional)–domestic and international (regional)–international (regional) flight connections, the layover duration must be between 6 and 30 hours.

（2）For same-day transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are on the same day), the scheduled arrival time of the previous flight is before 8:00 am (including) and the transit time ≥ 6 hours.

2.Passengers must hold a connecting flight ticket whose ticket number begins with “999.”Passengers must hold a connecting flight ticket with two or more segments booked under the same reference number and ticket number. Alternatively, passengers may hold multiple tickets with consecutive ticket numbers if they booked too many segments.

3.Both inbound and outbound segments must bear the CA airline code.

4.Both inbound and outbound flights may be operated by Air China, Shandong Airlines or Shenzhen Airlines, providing they meet the following requirements. (Due to the impact from the epidemic, hotel cooperation and other factors, the transit types for which the service is available may be adjusted at any time. For details, please refer to the actual services provided by the system during booking.)

5.For transfers in Shanghai, if the international segment of a connecting flight bears the CA airline code and is operated by Air China, the domestic segment may be operated by Juneyao Air, providing it also bears the CA code.

6.The transit accommodation service is only supported for connecting flight tickets in which the preceding flight arrives in the same city and the same airport as the subsequent flight. For example, a ticket itinerary with connecting flight of Harbin–Beijing Capital (PEK)//Beijing Daxing (PKX)–Guangzhou is not eligible for this product. The only exception is the Shanghai transit accommodation product, which can be used for connecting flight tickets in which the preceding flight arrives in the same city at a different airport as the subsequent flight. For example, a ticket itinerary with connecting flight of Beijing Capital (PEK)–Shanghai Hongqiao//Shanghai Pudong–Guangzhou is eligible for this product.

7.This product cannot be booked if the place of departure of the preceding flight is the same airport, or a different airport in the same city, as the destination of the subsequent flight. Examples are Shenyang–Chengdu Shuangliu–Shenyang, and Beijing Capital (PEK)–Hangzhou–Beijing Daxing (PKX).

8.Transit accommodation services for Beijing (Capital) are only available to transit passengers traveling on pre-booked eligible flights into and out of Beijing Capital International Airport.

9.Transit accommodation services for Chengdu (Shuangliu) are only available to transit passengers traveling on pre-booked eligible flights into and out of Chengdu Shuangliu International Airport.

10.Transit accommodation services for Chengdu (Tianfu) are only available to transit passengers traveling on pre-booked eligible flights into and out of Chengdu Tianfu International Airport.

11.Passenger requirements

（1）Passengers with N class tickets, award tickets, free tickets, infant tickets, children's tickets (Passenger Name Records for children only) and unaccompanied minors are not eligible to use the transit accommodation service.

（2）In Shanghai, in addition to the ticket types listed above, transit accommodation is also not available to passengers transferring from domestic to domestic flights with fare class T tickets.

（3）The transit accommodation service may not be booked for infants, but infants can stay with an accompanying adult.

（4）For minors under 18 years of age who are checking into the hotel alone, please confirm in advance the check-in policy for minors with the hotel you have booked. The specific policy is subject to the requirements of each hotel. Air China shall not be held liable if you do not meet the relevant check-in policy for minors and are refused entry by the hotel.

12.Travel dates

The scheduled arrival time of the flight into the transit city is no later than December 31, 2022. (Due to the impact from the epidemic, hotel cooperation and other factors, for details of the availability/booking suspension, please refer to the actual service provided by the system during booking.)

Booking methods

1.Manual booking

When purchasing tickets, please ask the ticket sales staff to assist in booking the transit accommodation service or contact the Air China sales service hotline on 95583.

2.Self-service booking

After purchasing tickets, visit Air China's official website or the Air China app to make a reservation.

3.Hotel types

（1）First and Business Class passengers (fare codes F/A/J/C/D/Z/R) with international (regional) flight segments operated by Air China who are transiting in Beijing (Capital), Chengdu (Shuangliu), or Shanghai, may contact the Air China Sales Service Hotline at 95583 to book a luxury (G1) transit hotel.

（2）Other passengers who meet the transit accommodation conditions can book an ordinary transit hotel. Where hotel occupancy permits, criteria for ordinary transit hotels suitable for passengers are as follows:

A. First and business class passengers on the preceding or succeeding flight can book transit hotels in the G2/ G3 group. They have priority in hotel and single room selection.

B. Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels and have priority in hotel and single room selection.

C. Other passengers on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels.

D. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is super economy/economy (cabins G/E/Y/B/M/U) can book Air China G3 hotels and have priority in single room selection. Among them, PhoenixMiles Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders enjoy priority in hotel selection.

E. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is economy (cabins H/Q/V/W/S/T/L/P/K) can book Air China G3 hotels.

F. If both connecting flight segments are domestic and both are economy/super economy class (fare codes G/E/Y/B/M/U and H/Q/V/W/S/T/L/P/K combinations), passengers can book Air China G3 hotels.

Helpful tips

1.The transit accommodation service is a complimentary service provided for customer convenience only. Air China is not obliged to offer this service for connecting flights, nor is this service bundled with paid flights. Passengers are not charged a fee for using this service, nor the cost of this service included in the ticket price or taxes paid by customers. Air China does not assume any liability for issues that relate to the service provider.

2.Due to the limited daily availability of rooms at partner hotels, it is not possible to ensure that all eligible customers can enjoy transit accommodation. Passengers are requested to make their reservation as soon as possible after confirming their itinerary. Passengers who meet the conditions for hotel selection and single rooms may choose a service of the corresponding standard, subject to hotel room availability. Passengers who do not meet the conditions may not specify their preferred hotel or choose a single room and will automatically be assigned a hotel by the system. If passengers who do not meet the conditions for hotel selection wish to change their hotel reservation, they may try booking again. However, Air China does not guarantee that the system can definitely change the hotel. If the hotel cannot be changed after attempting to re-book, the passenger may choose whether or not to continue using the service at their own discretion. Changes to the hotel or room type must be made before the departure of the preceding flight.

3.Passengers should book the transit accommodation service in person or through a self-service channel prior to boarding their inbound flight. On-arrival bookings are not accepted.

4.International arrival passengers are requested to confirm in advance that they meet the entry qualifications and to ensure that they have a valid entry and stay permit. Air China shall not be held liable for any failure to use the service due to the passenger not meeting entry qualifications.

5.If passengers require an extra bed, they are required to cover any additional charges.

6.For passengers who have booked transit accommodation services: if your connecting flight changes (such as date, time, fare class, itinerary, flight number, etc.), your booking may be canceled. Please confirm the validity of your booking. If, after your booking has been canceled and your flight has been rescheduled, you still meet the conditions for booking the product, please re-book the product before the booking deadline; you may only use the hotel once you have successfully made a reservation. If, after your booking has been canceled and your flight has been rescheduled, you no longer meet the conditions for booking the product, you will not be able to book and continue to use the product.

7.After arriving at the hotel, passengers must present the identification documents used to purchase their tickets, as well as any relevant boarding passes to verify their identity.

8.Hotel check-in and check-out times are determined by the hotel.

9.Passengers who have booked standard transit accommodation for Beijing (Capital), Chengdu (Shuangliu) and Shanghai should go to the Air China Transfer Service Counter upon arrival. The Transfer Service Counter will then contact the transit hotel to arrange transportation from the airport. If the Transfer Service Counter is closed, passengers may contact the transit hotel directly to arrange transportation using the contact details received upon successful completion of their booking, or contact the Air China Sales Service Hotline on 95583 as indicated on the reminder displayed at the Transfer Service Counter, so that Air China can arrange transportation to the hotel. Passengers arriving at Beijing Capital International Airport Terminal 2 do not need to go to the Air China Transfer Service Counter upon arrival. Passengers who have already booked the Air China transit accommodation service may contact the transit hotel directly to arrange transportation using the contact details received upon successful completion of their booking, or call the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the hotel.

10.Passengers who have booked standard transit accommodation for Chengdu (Tianfu), Hangzhou, Tianjin, Chongqing, Wenzhou or Wuhan may contact the transit hotel directly upon arrival to arrange transportation using the contact details received upon successful completion of their booking, or contact the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the hotel.

11.Passengers who have booked luxury transit accommodation at the Crowne Plaza Beijing International Airport in Beijing (Capital) do not need to go to the Air China Transfer Service Counter upon arrival. These passengers may contact the hotel directly upon arrival to arrange transportation using the contact information received upon successful completion of their booking, or contact the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the transit hotel. Free airport transfers are not available to passengers who have booked the Boyue Beijing Hotel at the present time. Passengers are asked to make their own arrangements for transportation between the airport and the hotel.

12.Passengers who have booked luxury transit accommodation in Chengdu (Shuangliu) do not need to go to the Air China Transfer Service Counter upon arrival. Passengers may contact the transit hotel directly to arrange transportation using the contact details provided upon successful completion of their booking, or contact the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the hotel.

13.Only one value-added service product can be booked for each flight segment on the ticket. Products such as Transit Accommodation, Transit Lounge, Chauffeured Transfer and Ground-Air Connection cannot be booked together.

14.For the transit accommodation service enquiries, passengers can call the Air China Sales and Service Hotline at 95583.

15.City transit hotel information. (Due to factors such as the epidemic and hotel cooperation, the hotels for which the service is available may be adjusted at any time. For details, please refer to the actual services provided by the system during booking.)

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