News

Dear passengers

Helpful tips about the requirements for power banks onboard

According to the requirements of the Civil Aviation Administration of China, in order to effectively ensure the safety of flight operations, starting June 28, 2025, power banks without China Compulsory Certification（3C）markings, unclear 3C markings, or recalled models or batches of the devicesare forbidden on domestic flightswithin China.

Please confirm that the power banks you carry meet the relevant requirements before travel. For information on recall, please go tohttps://www.samrdprc.org.cn/xfpzh/xfpgnzh/the "Consumer Products Recalls" section of the official website of the "Defective Products Recall Technology Center of the State Administration for Market Regulation".

3C marking for your reference:

Air China Limited

July 4, 2025

Dear passenger,

Hello! Starting from October 12, 2025, the European Union has been progressively implementing the new Entry/Exit System (EES) to register third-country nationals for short-term stays. The EES System will come into full operation in April 2026. To ensure seamless travel throughout Europe, we have compiled pertinent guidelines for your reference.

I. Applicable Countries for EES

Currently, the EES system has came into use in 29 European countries, namely Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. Cyprus and Ireland have not yet implemented the EES, and passenger passports are still manually stamped for inspection.

II. Eligible Personnel and Stay Requirements for EES

(I) Applicable Personnel: All third-country nationals (i.e., travelers not holding citizenship of an EU member state, or of Iceland, Liechtenstein, Norway, or Switzerland) who are either visa-exempt or require a visa, and are permitted to stay in the Schengen Area for short-term visits of up to 90 days within a 180-day period.

(II) Definition of Stay: Short stay stay means up to 90-day stay within any 180-day period. This period is calculated as a single period for all the European countries using the EES.

III. EES System Operation Procedures

(1) Initial Entry: Upon first arrival at a border crossing point equipped with the EES, you will be required to provide personal data, including information in travel documents (such as name, date of birth, etc.), facial image and fingerprints (biometric data), dates and locations of entry into or exit from European countries, and information on denied entry (where applicable). The EES electronic registration system will capture your facial image and/or scan your fingerprints. This information will be recorded in a digital file.

(II) Subsequent Travels: As the photo of your face and/or fingerprints have been registered in the EES system, the EES electronic registration system will only need to verify your fingerprints and photo during subsequent travels.

IV. Impact of the EES System on Travel and Customs Clearance Guidelines

(I) Non-EU/Non-Schengen Nationals: At the external borders of the Schengen Area, border authorities will collect information regarding your identity and travel documents, along with biometric data (including facial image and fingerprints). Your entry and exit data will be electronically recorded in the EES to replace the stamps in your passport. During the initial phase of the EES system implementation, to ensure the accuracy of passenger information, the Border Management Agency requires travelers to undergo secondary manual verification at the counter after completing electronic registration via EES. Consequently, the queuing time at border checkpoints will be significantly longer than usual.

(II) EU/Schengen Nationals or Residence Permit Holders: May utilize the EasyPASS channel, while long-term visa holders may proceed directly to border control counters.

(III) Connecting Flight Advisory: During connecting flight transfers, you may be required to undergo border inspection and/or security screening. When booking connecting flights, please ensure sufficient layover time. During transit, promptly proceed through border control and security screening to avoid delays in subsequent travel segments.

V. EU ETIAS System Forecasts

In addition to the Entry/Exit System (EES), the European Travel Information and Authorization System (ETIAS) will also be implemented shortly. Starting from late 2026, visa-exempt non-EU nationals (such as citizens from the United States, Canada, Australia, and Japan) will be required to obtain ETIAS authorization (European Travel Information and Authorization System) prior to entering the Schengen Area. Details will be announced as the launch date approaches. Please pay attention to official EU notifications.

VI. Additional Information Inquiry Channels

For complete details and the latest updates on the EES system, please visit the official website of the European Union:

Have a pleasant trip!

Air China Limited

March 2026

Dear passengers,

According to the notice from the National Immigration Administration of China, starting November 20, 2025, foreign travelers can fill out their entry information online through channels such as the government website of the National Immigration Administration, the government service platform, the "Immigration Bureau 12367" app, WeChat (Alipay) app, and mobile scanning of the entry card QR code. If online submission is not feasible, travelers can complete the form online by mobile phone code scanning or using smart devices at the immigration checkpoint upon arrival in China, or alternatively fill out physical entry cards for foreigners

Foreigners who fall into the following seven categories are exempt from filling out the form: those holding a Permanent Residence Permit for Foreigners of the People's Republic of China, those with a Mainland Travel Permit for Hong Kong and Macao Residents (non- Mainland China citizenship), those with a group visa or eligible for group visa exemption, those making a 24-hour direct transit without leaving the designated port area, those entering or exiting by cruise ship and returning on the same cruise, those entering via the fast-track channel, and foreign crew members of inbound and outbound transportation vehicles.

To enhance your entry clearance efficiency, we recommend you to complete the for in advance via online channels. Go to https://s.nia.gov.cn/ArrivalCardFillingPC/ or scan the QR code below for submission. Thank you for your understanding and cooperation.

Air China

November 19, 2025

Dear passengers

        In the frequent Internet or telecommunication frauds recently, criminals have been impersonating Air China staff or Air China agents by SMS, phone calls, and other means to defraud passengers of money with the reasons such as flight changes (such as flight cancellation, delay, mechanical malfunction), ticket refunds, mileage changes, etc.

        In order to avoid any loss to you, please be vigilant and refrain from actions such as providing verification codes, downloading the app, and clicking the provided links. You can verify information through formal channels such as Air China customer service number 95583, Air China website www.airchina.com, Air China app, Air China WeChat/Alipay applet, and be careful not to fall for scams.

Air China Limited

October 25, 2023

Dear passengers,

Dalian Airlines Co. Ltd (Dalian Airlines) is a subsidiary of Air China. It is a state owned holding company,jointly established by Air China Limitedand Dalian Baoshui Zhengtong Co. Dalian Airlines began operatingon December 31, 2011, and uses the same flight code,"CA", and logo as Air China.

To facilitate your easy selection of flight services operated by Dalian Airlines, we hereby announce that the specific flight will be transported by Dalian airlines since October29, 2023:

Note：Actual flight times may vary according to flight conditions on the day of your Flight. Please reconfirm the actual flight schedule on the day of departure.

Dear passengers,

In order to improve our service, Air China has provided 7 * 24 hour service hotline. For ticket booking, change date, refundand membership services or If you require assistance, please call the Air China customer service hotline on 001/006+80086100999.

Air China Limited

March 30, 2023

Air China Limited

November 25, 2020